Business IT Support
Proactive monitoring, patching, updates and maintenance
What’s included in our Business IT Support plans?
| List of inclusions and exclusions | HELP PLAN | CARE PLAN |
| SUPPORT | ||
| Bespoke Support Application for Windows and Mac | ✅ | ✅ |
| Always-on monitoring and alerting | ✅ | ✅ |
| Unlimited Remote Support | ✅ | ✅ |
| Discounted on On-Site Support | ❌ | ✅ |
| SECURITY | ||
| Managed Anti-Virus / Anti-Malware | ✅ | ✅ |
| Managed Premium Firewall | ✅ | ✅ |
| Password Management System | ✅ | ✅ |
| Dark Web Monitoring | ✅ | ✅ |
| Device Backup with Ransomware Protection | ❌ | ✅ |
| Simulated Phishing Attack | ❌ | ✅ |
| Microsoft365 Tenant Backup | ❌ | ✅ |
| MANAGEMENT | ||
| Monthly Executive Report | ✅ | ✅ |
| IT Documentation | ❌ | ✅ |
| Asset & Inventory Management Report | ❌ | ✅ |
| Technology Business Review Meeting | Annual | Quarterly |
| TRAINING | ||
| Employee Onboarding | ✅ | ✅ |
| Security Awareness Training | ❌ | ✅ |
SUPPORT
Bespoke Support Application
Log your issues quickly using our bespoke support application, always available just a click of a button away.
Managed Anti-Virus / Anti-Malware
Top-class security software from BitDefender. Scoring best in protection, performance and usability on the most recent AV-Test evaluation. No need to maintain your own subscription – always active, always up-to-date
Managed Premium Firewall
This powerful solution offers unparalleled protection, ensuring that your valuable data and systems remain safe from the clutches of digital evildoers. With features like advanced threat detection, real-time monitoring, and customizable security policies, our Managed Premium Firewall adapts to your unique business needs, providing a tailored defense strategy that keeps you one step ahead of cybercriminals
Always-on monitoring and alerting
Ensures everything stays running smoothly 24/7. Unlike the Break/Fix model, we are incentivised to resolve issues as quickly as possible, find long-term solutions, and prevent problems in the first place. (Examples: detecting hard drive problems early preventing data loss, hard drive space monitoring, processor and memory usage alerts).
Unlimited Remote Support
A lot of issues can be fixed without a need for a visit. This allows us to offer better response times and flexibility to suit your business. (Examples: annual health check, user support and training)
Discounted On-site Support
For issues that cannot be fixed remotely, or Out-of-Scope work, we will charge a discounted hourly rate, further boosting the benefits of the Care plan.