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 Business IT Support

 Proactive monitoring, patching, updates and maintenance


What’s included in our Business IT Support plans?

List of inclusions and exclusions HELP PLAN CARE PLAN
Bespoke Support Application for Windows and Mac
Always-on monitoring and alerting
Unlimited Remote Support
Discounted on On-Site Support
Managed Anti-Virus / Anti-Malware
Managed Premium Firewall
Password Management System
Dark Web Monitoring
Device Backup with Ransomware Protection
Simulated Phishing Attack
Microsoft365 Tenant Backup
Monthly Executive Report
IT Documentation
Asset & Inventory Management Report
Technology Business Review Meeting Annual Quarterly
Employee Onboarding
Security Awareness Training


Bespoke Support Application

Log your issues quickly using our bespoke support application, always available just a click of a button away.

Managed Anti-Virus / Anti-Malware

Top-class security software from BitDefender. Scoring best in protection, performance and usability on the most recent AV-Test evaluation. No need to maintain your own subscription – always active, always up-to-date

Managed Premium Firewall

This powerful solution offers unparalleled protection, ensuring that your valuable data and systems remain safe from the clutches of digital evildoers. With features like advanced threat detection, real-time monitoring, and customizable security policies, our Managed Premium Firewall adapts to your unique business needs, providing a tailored defense strategy that keeps you one step ahead of cybercriminals

Always-on monitoring and alerting

Ensures everything stays running smoothly 24/7. Unlike the Break/Fix model, we are incentivised to resolve issues as quickly as possible, find long-term solutions, and prevent problems in the first place. (Examples: detecting hard drive problems early preventing data loss, hard drive space monitoring, processor and memory usage alerts).

Unlimited Remote Support

A lot of issues can be fixed without a need for a visit. This allows us to offer better response times and flexibility to suit your business. (Examples: annual health check, user support and training)

Discounted On-site Support

For issues that cannot be fixed remotely, or Out-of-Scope work, we will charge a discounted hourly rate, further boosting the benefits of the Care plan.